Hourglass sits alongside ConnectWise, Autotask, Kaseya or whatever you already run — it doesn't replace your ticketing or RMM. It's the project time, budget and profitability layer for the migrations, implementations and onboarding work that a ticket-based PSA was never really built to cost.
Start for freeI built Hourglass while working inside an MSP that runs ConnectWise and Salesforce day to day. Both are good at what they're built for — tickets, contracts, the CRM side. Neither one made it easy to answer a much simpler question about the project work we also delivered: is this actually profitable, or are we quietly losing money on it?
That question kept landing in a spreadsheet that was out of date within a week. Hourglass is the tool I wanted instead — logged time that turns into real budget and margin visibility, without touching the PSA or CRM that already work fine for what they do.
Anthony, Founder of Syncrasoft
Migrations, implementations, onboarding — fixed-scope project work that your PSA treats like just another ticket. Hourglass shows real margin per project as time is logged.
A simple timer and manual logging, billable/non-billable and out-of-hours flags — mapped to project budgets, not just billed against a contract.
See which projects are tracking to plan and which are burning budget early — before the engagement closes and the margin is already gone.
A weekly planner showing who's free for the next project and who's already overloaded on delivery work — separate from your ticket queue.
Export-ready client billing summaries and 10 built-in reports for project work — profitability, utilisation, executive summaries — without rebuilding a spreadsheet.
Hourglass doesn't touch ticketing, RMM or your CRM. It's the project delivery and profitability layer your PSA isn't built to show.
Does Hourglass replace ConnectWise, Autotask or Kaseya?
No. Those tools are built around tickets, recurring contracts and RMM — and they do that well. Hourglass doesn't touch any of that. It's specifically for the fixed-scope project work MSPs also deliver — migrations, implementations, onboarding — where the question isn't "how many tickets" but "is this project actually making money."
Is there a native ConnectWise or Autotask integration?
Not currently. Hourglass runs alongside your existing PSA rather than syncing with it — most MSPs using it this way keep project time and ticket time in separate systems, since they're answering different questions.
Why would an MSP need this if they already have a PSA?
Most PSAs are built to track tickets and manage recurring contracts, not to show real project profitability, budget burn or engineer capacity for one-off delivery work. That usually ends up in a spreadsheet — one that's out of date by the time anyone reads it.
What size MSP is this for?
Small to mid-size teams running project work alongside managed services, who find an enterprise PSA's project-costing module (where it exists at all) too limited or too expensive to justify, and don't want another full platform migration to get it.
Related features
Free plan available. No credit card required. Runs alongside your existing PSA.
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