Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Syncrasoft Ltd, a company incorporated in England and Wales ("Company", "we", "us", or "our"), governing your access to and use of Hourglass (the "Service"), available at https://hourglass.syncrasoft.com.

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

If you are accessing the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Description of Service

Hourglass is a project management and time tracking platform designed for professional services firms. The Service enables organisations to manage projects, track team time, monitor budgets, generate reports, and schedule work assignments. Features and functionality may evolve over time at our sole discretion.

3. Accounts and Registration

3.1 Account Creation. To access the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

3.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@syncrasoft.com if you suspect any unauthorised access to or use of your account.

3.3 Age Requirement. You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

3.4 One Account per Organisation. Each organisation must have one primary account. Sharing login credentials between organisations is prohibited.

4. Subscriptions and Payment

4.1 Subscription Plans. The Service is offered on a subscription basis. Details of current plans, features, and pricing are published on our pricing page and may be updated from time to time. Free tier access is provided at our discretion and may be modified or discontinued.

4.2 Billing. Paid subscriptions are billed in advance on a monthly or annual basis as selected at the time of purchase. All fees are exclusive of applicable taxes (including VAT), which will be added where required by law.

4.3 Payment. You authorise us to charge your nominated payment method for all fees due. If payment fails, we reserve the right to suspend or downgrade your account after reasonable notice.

4.4 Price Changes. We may change subscription fees at any time. We will provide at least 30 days' written notice before any price increase takes effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

4.5 Refunds. All fees are non-refundable except as required by applicable law, or as expressly stated in a written agreement between you and us. If you cancel mid-period, you will retain access until the end of your current billing period.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights;
• Upload, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, or fraudulent;
• Attempt to gain unauthorised access to the Service, its servers, or any connected systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
• Use the Service to build a competing product or service;
• Scrape, crawl, or otherwise extract data from the Service by automated means without our express written permission;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate any account that we reasonably believe is in violation of this section, with or without notice.

6. Customer Data

6.1 Ownership. You retain all ownership rights in the data, information, and content you upload or submit to the Service ("Customer Data"). We claim no intellectual property rights over Customer Data.

6.2 Licence to Us. You grant us a limited, non-exclusive, worldwide, royalty-free licence to use, store, process, and display Customer Data solely for the purpose of providing and improving the Service.

6.3 Data Isolation. Customer Data is isolated per organisation at the database level using row-level security policies. We will not access one organisation's data for the benefit of another.

6.4 Responsibility. You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data you submit. You represent that you have all necessary rights and permissions to submit such data to the Service.

6.5 Data Export and Deletion. You may export your data at any time using the export features within the Service. Upon termination of your account, we will retain your data for 30 days to allow for export, after which it will be permanently deleted from our systems, except where retention is required by applicable law.

7. Intellectual Property

7.1 Our IP. The Service, including its software, design, branding, trademarks, and content (excluding Customer Data), is owned by Syncrasoft Ltd or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you.

7.2 Feedback. If you provide suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use such Feedback for any purpose without compensation to you.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Each party agrees to use Confidential Information only to fulfil its obligations under these Terms and to protect it with at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care).

9. Availability and Support

9.1 Availability. We aim to provide a reliable and available Service but do not guarantee uninterrupted or error-free access. We may perform scheduled or emergency maintenance that temporarily affects availability. We will endeavour to provide advance notice of scheduled downtime where practicable.

9.2 Support. Support is provided by email at legal@syncrasoft.com. Response times and support scope vary by subscription plan. We do not guarantee specific response times unless agreed in writing.

10. Disclaimers and Limitation of Liability

10.1 Service Provided "As Is". The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability. To the maximum extent permitted by applicable law, our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service will not exceed the greater of: (a) the total fees paid by you to us in the 12 months preceding the event giving rise to the claim; or (b) £100.

10.3 Exclusion of Consequential Damages. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

10.4 Consumer Rights. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Syncrasoft Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your Customer Data; or (c) your violation of any applicable law or third-party rights.

12. Term and Termination

12.1 Term. These Terms commence on the date you first access the Service and continue until terminated.

12.2 Termination by You. You may cancel your subscription at any time via your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.

12.3 Termination by Us. We may suspend or terminate your access to the Service immediately if: (a) you materially breach these Terms and fail to cure such breach within 14 days of written notice; (b) you fail to pay fees when due; or (c) we are required to do so by law.

12.4 Effect of Termination. Upon termination, your right to access the Service ceases immediately. Sections 6, 7, 8, 10, 11, and 14 survive termination.

13. Changes to the Service and Terms

13.1 Service Changes. We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable.

13.2 Terms Changes. We may update these Terms at any time. We will notify you of material changes by email or by a prominent notice within the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

15. General

15.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us with respect to the Service and supersede all prior agreements and understandings.

15.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure. Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control.

16. Contact

If you have any questions about these Terms, please contact us at: